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◂  August 2022

2023 Virtual Gold Quality Award Workshop
8/2/20222pm9/20/20225pm

Published by: illuminadmin

2023 Gold Quality Award Workshop

This Program is to be held via Zoom on August 2, 9, 17, 23, 30, and September 20th

(18 NAB Hours Available)

 

ABOUT THE AWARD

The final step in the AHCA/NCAL National Quality Award Program is the Gold – Excellence in Quality
Award. Recipients of the Gold Award are considered the best of the best in the profession. At the Gold
Award level, applicants must show superior performance in areas of the criteria including leadership,
strategic planning, and customer and staff satisfaction. By completing the Gold level criteria, organizations
take their quality journey to a higher level through the valuable feedback received in the application
process and thereby reaching organizational goals. Gold applicants address the Baldrige Excellence
Framework in its entirety.

VIRTUAL EVENT

This workshop will be held virtually on Zoom over the following dates:

  • August 2
  • August 9
  • August 17
  • August 23
  • August 30
  • September 20

Participation in all sessions is required. Sessions will be held from 2-5 pm ET. Participants will be required to participate on camera and audio.

CONTACT HOURS

NHA: This program has been submitted (but not yet approved) for Continuing Education for 18 total participant hours from NAB/NCERS.

AFC &CALD: This continuing education activity is appropriate for adult foster care providers and certified assisted living directors for a recommended maximum of 18 clock hours of professional development.

SPEAKERS

Glenn Bodinson, FACHE, founded BaldrigeCoach to help organizations improve their performance.
BaldrigeCoach clients have won 23 Baldrige Awards. In the past nine years, 20 AHCA/NCAL Gold Quality
Award recipients and more than 75 AHCA/NCAL Silver Award recipients have used the BaldrigeCoach
system.
Kay Kendall spent more than 20 years as a quality executive leading large-scale change initiatives across
diverse industries. From 2002 through 2005, Kay served on the Panel of Judges for the Malcolm Baldrige
National Quality Program after serving as an Examiner and Senior Examiner for the Program for six years.
She continues to serve as a Mater Examiner for the program. She has been a facilitator of the national
training for examiners since 1998. She was a Master Examiner and Team Leader for the AHCA/NCAL
Quality Award from 2011 – 2015.

SUGESSTED PARTICIPANTS

Suggested participants for this workshop are administrators or executive directors and directors of
nursing, admission coordinators, along with other leadership team members – including owners. A
team approach is the most effective method to develop your application in a manner that makes it your
“management document” and not just an award application.

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