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◂  September 2021

2022 Virtual Silver Quality Award Workshop

Published by: illuminadmin

2022 Silver Quality Award Workshop

This Program will be held online on September 30th, October 4th, 7th, 14th, and 25th from 2-5 pm ET

(15 NAB Hours Available)



Bronze recipients have three years to apply for Silver from the year they received the Bronze award. Silver recipients outline their systematic approaches and demonstrate sustainable organizational and process results linked to their key customer requirements, success factors, and challenges.

This workshop is about more than an award; besides gaining a better understanding of what examiners are looking for and how to use the award criteria as an improvement tool, you will learn how to use the award process to focus, align, and accelerate your performance excellence efforts thus becoming a high performing organization.


This workshop will be held virtually on Zoom over a series of sessions starting in September. The dates of each workshop is September 30th, October 4th, 7th, 14th, and 25th. Participation in all sessions is required. Sessions will be held from 2-5 pm ET. Participants will be required to participate on camera and audio.


NHA: This program has been submitted (but not yet approved) for Continuing Education for 15 participant hours from NAB/NCERS.

AFC &CALD: This continuing education activity is appropriate for adult foster care providers and certified assisted living directors for a recommended maximum of 15 clock hours of professional development.


Glenn Bodinson, FACHE, founded Baldrige Coach to help organizations improve their performance. Baldrige Coach clients have won 23 Baldrige Award. In the past nine years, 20 AHCA/NCAL Gold Quality Award recipients and more than 75 AHCA/NCAL Silver Award recipients have used the Baldrige Coach system.

Kay Kendall spent more than 20 years as a quality executive leading large-scale change initiatives across diverse industries. From 2002 through 2005, Kay served on the Panel of Judges for the Malcolm Baldrige National Quality Program after serving as an Examiner for the program. She has been a facilitator of the national training for examiners since 1998. She was a Master Examiner and Team Leader for the AHCA/NCAL Quality Award from 2011-2015.


Suggested participants for this workshop are administrators or executive directors and directors of nursing, admission coordinators, along with other leadership team members – including owners. A team approach is the most effective method to develop your application in a manner that makes it your “management documentation” and not just an award application.


  • Review your Bronze Application and have a copy with you
  • Review the eligibility requirements in the 2022 Silver Criteria and Application document to ensure you are eligible to apply
  • Have a copy of the 2022 Silver Achievement in Quality Award Application & Criteria
  • If you have previously applied for Silver and not won, send a copy of your application and feedback report to the faculty before class (


2022 Silver Quality Award Workshop

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