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◂  October 2020

2021 Virtual Gold Quality Award Workshop

Published by: illuminadmin

2021 Gold Quality Award Workshop

This Program is to be held on Zoom on October 6, 8, 12, 20, 27, and 29 from 2-5 pm ET

(18 NAB Hours Available)



The final step in the AHCA/NCAL National Quality Award Program is the Gold-Excellence in Quality Award. Recipients of the Gold Award are considered the best of the best in the profession. At the Gold Award Level, applicants must show superior performance in areas of the criteria including leadership, strategic planning, and customer and staff satisfaction. By completing the Gold level criteria, organizations take their quality journey to a higher level through the valuable feedback received in the application process and thereby reaching organizational goals, Gold applicants address the Baldrige Excellence Framework in its entirety.


This workshop will be held virtually on Zoom over a series of session in October including October 6, 8, 12, 20, 27, and 29. Participation in all sessions is required. Sessions will be held from 2-5 pm ET. Participants will be required to participate on camera and audio.


NHA: This program has been submitted (but not yet approved) for Continuing Education for 18 participant hours from NAB/NCERS.

AFC &CALD: This continuing education activity is appropriate for adult foster care providers and certified assisted living directors for a recommended maximum of 18 clock hours of professional development.


Glenn Bodinson, FACHE, founded Baldrige Coach to help organizations improve their performance. Baldrige Coach clients have won 23 Baldrige Award. In the past nine years, 20 AHCA/NCAL Gold Quality Award recipients and more than 75 AHCA/NCAL Silver Award recipients have used the Baldrige Coach system.

Kay Kendall spent more than 20 years as a quality executive leading large-scale change initiatives across diverse industries. From 2002 through 2005, Kay served on the Panel of Judges for the Malcolm Baldrige National Quality Program after serving as an Examiner for the program. She has been a facilitator of the national training for examiners since 1998. She was a Master Examiner and Team Leader for the AHCA/NCAL Quality Award from 2011-2015.


Suggested participants for this workshop are administrators or executive directors and directors of nursing, admission coordinators, along with other leadership team members – including owners. A team approach is the most effective method to develop your application in a manner that makes it your “management documentation” and not just an award application.


  • Review your silver application and have a copy with you if that is your last application
  • If you have previously applied for the Gold, please send your application and your feedback report to the faculty and bring copies to class
  • Review the eligibility requirements in the 2021 Gold Criteria and Application document to ensure you are eligible to apply
  • Bring a copy of the 2021 Gold Achievement in Quality Award Application & Criteria
  • Purchase and bring a copy of the 2019-2020 Baldrige Excellence Framework for Health Care



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