Calendar

2023 Silver Quality Award Workshop

This Program is to be held via Zoom on August 4, 11, 18, 25, and September 1st

(15 NAB Hours Available)

ABOUT THE AWARD

Bronze recipients have three years to apply for Silver from the year they received the Bronze award. Silver
recipients outline their systematic approaches and demonstrate sustainable organizational and process
results linked to their key customer requirements, success factors, and challenges.
This workshop is about more than an award; besides gaining a better understanding of what examiners
are looking for and how to use the award criteria as an improvement tool, you will learn how to use the
award process to focus, align, and accelerate your performance excellence efforts thus becoming a highperforming
organization.

VIRTUAL EVENT

This workshop will be held virtually on Zoom over the following dates:

• August 4
• August 11
• August 18
• August 25
• September 1

Participation in all sessions is required. Sessions will be held from 2-5 pm ET. Participants will be required to participate on camera and audio.

CONTACT HOURS

NHA: This program has been submitted (but not yet approved) for Continuing Education for 15 total participant hours from NAB/NCERS.

AFC &CALD: This continuing education activity is appropriate for adult foster care providers and certified assisted living directors for a recommended maximum of 15 clock hours of professional development.

SPEAKERS

Glenn Bodinson, FACHE, founded BaldrigeCoach to help organizations improve their performance.
BaldrigeCoach clients have won 23 Baldrige Awards. In the past nine years, 20 AHCA/NCAL Gold Quality
Award recipients and more than 75 AHCA/NCAL Silver Award recipients have used the BaldrigeCoach
system.
Kay Kendall spent more than 20 years as a quality executive leading large-scale change initiatives across
diverse industries. From 2002 through 2005, Kay served on the Panel of Judges for the Malcolm Baldrige
National Quality Program after serving as an Examiner and Senior Examiner for the Program for six years.
She continues to serve as a Mater Examiner for the program. She has been a facilitator of the national
training for examiners since 1998. She was a Master Examiner and Team Leader for the AHCA/NCAL
Quality Award from 2011 – 2015.

SUGESSTED PARTICIPANTS

Suggested participants for this workshop are administrators or executive directors and directors of
nursing, admission coordinators, along with other leadership team members – including owners. A
team approach is the most effective method to develop your application in a manner that makes it your
“management document” and not just an award application.

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